Job Description

Be the Voice of Support and the Heart of Resolution for America’s Largest Renewable Energy Company

Step into a vital role that blends empathy, diligence, and impact. As a Accounts Receivable, Collections - Coral Gables, Florida , you’ll be the go-to resource for resolving billing issues, managing collections, and guiding customers through complex inquiries with professionalism and care. This isn’t just a desk job—it’s a chance to make a tangible difference in customer satisfaction and company success. You'll work on-site with a team that values accountability, clear communication, and proactive problem-solving.

We’re looking for someone with an investigative mind, a steady demeanor, and a knack for turning difficult conversations into positive outcomes. If you’ve handled past-due accounts or escalated service issues before, and know your way around Excel, you’re already ahead of the curve.

Key Responsibilities

• Manage escalated customer inquiries via phone and email with empathy and precision
• Lead efforts to resolve overdue accounts and reduce financial losses
• Maintain thorough documentation of interactions and account actions
• Monitor account status and initiate collections processes when necessary
• Identify process gaps and share improvements with the team
• Uphold company standards around cybersecurity and customer data protection

What You’ll Need

• 2+ years in customer service, collections, or related fields
• Strong verbal and written communication skills
• Experience handling past-due billing or conflict resolution
• Proficiency in Microsoft Excel
• High level of attention to detail and follow-through
• Calm under pressure with a proactive and self-motivated work ethic

Apply today for immediate consideration.

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