Job Description
LHH is seeking a B2B Inside Sales Support Specialist for a contract to hire position in Charlotte, NC! This role is ideal for someone with experience in manufacturing or distribution environments who thrives in a fast-paced setting and enjoys building strong relationships with business clients. This role is fully in office Monday - Friday.
Responsibilities:
- Order Management: Accurately process and manage customer purchase orders from entry through fulfillment.
- Inventory Coordination: Monitor and track inventory levels to ensure timely delivery and communicate any delays or issues.
- Customer Communication: Provide timely updates to customers regarding order status, shipping details, and product availability.
- Reporting: Generate and analyze reports using Microsoft Excel to track order trends, inventory levels, and customer service metrics.
- Problem Resolution: Address and resolve customer inquiries, complaints, and issues with professionalism and urgency.
- Collaboration: Work closely with internal departments such as Sales, Logistics, and Production to ensure seamless order fulfillment.
Qualifications:
- 2+ years of B2B customer service experience within a manufacturing or distribution setting.
- Proficiency in Microsoft Excel (e.g., VLOOKUP, pivot tables, basic formulas).
- Experience with ERP systems and order processing platforms.
- Strong communication and interpersonal skills.
- Ability to multitask and prioritize in a deadline-driven environment.
- High attention to detail and problem-solving skills.
Job Tags
Contract work, Work at office, Monday to Friday,