Job Description
Chief Operating Officer (COO)
Vacation Rental Management | Park City, Utah
We’re seeking a Chief Operating Officer (COO) to help lead and scale a high-performing vacation rental management company based in Park City, with locations in Park City, Breckenridge, and Kiawah Island, South Carolina. This role is for a hands-on operator who thrives on accountability, loves building systems, and takes full ownership of profitability, operational excellence, and growth .
You’ll partner directly with ownership to translate vision into execution—driving net profit, expanding margins, growing our property portfolio, and maintaining exceptional homeowner/guest satisfaction.
This is an in-office position. This is not a remote position .
Local candidates only, please.
What You’ll Own (Not Just “Support”)
This is an outcomes-driven role with clear scorecard accountability:
- Net profit growth and sustained margin expansion
- Net property growth (new owner acquisition minus attrition)
- 95%+ homeowner retention , year over year
- Operational efficiency across guest services, housekeeping, maintenance, and inspections
- EOS traction across the leadership team and company scorecards
Core Responsibilities
- Own company-wide P&L performance , budgeting, and margin improvement
- Lead and optimize daily operations across all departments
- Design and enforce scalable systems, SOPs, and accountability structures
- Drive property growth in alignment with operational capacity and quality standards
- Maintain best-in-class homeowner experience and retention metrics
- Leverage technology, automation, and data to improve speed, accuracy, and decision-making
- Build, coach, and hold leaders accountable for results—not effort
What We’re Looking For
- Proven COO, VP of Operations, or senior operations leader experience
- Demonstrated success in owning net profit and margin expansion
- Experience scaling a multi-unit, service-based business (hospitality, vacation rentals, property management, or similar)
- Strong EOS experience —you’ve lived it, not just read the book
- High technical aptitude (PMS, dashboards, automation, AI tools, data reporting)
- Decisive, disciplined leader who sets expectations and follows through
- Comfortable in both strategy and the weeds
What This Role Is (and Isn’t)
This role is:
- A seat with real authority and accountability
- A chance to materially impact growth and profitability
- A long-term leadership role with upside
This role is not:
- A caretaker position
- A theoretical strategy role
- A place to “advise” without owning results
Why Join Us
- Established portfolio with strong brand and growth runway
- Direct partnership with ownership
- Culture of accountability, transparency, and continuous improvement
- Opportunity for meaningful compensation growth tied to performance
If you’re a builder, an operator, and a leader who wants to own real outcomes—we want to talk.
- 📩 Apply via LinkedIn with a resume and a brief note on why this role fits your operating style.
Job Tags
Work at office, Local area,