Job Description
Role: Sr. Client Service Specialist
Location: Commercial Point, OH (On-site)
Duration: Perm
Compensation: $28-32/hr
Schedule Options:
- Week Day 2nd shift: 1:30 PM - 10:00 PM
- Week Day 3rd Shift: 10 PM - 6:30 AM
- Weekend Day Shift: 5 AM - 5 PM (Fri - Sun)
- Weekend Night Shift: 5 PM - 5 AM (Fri - Sun)
JOB DESCRIPTION
Insight Global is seeking a customer-focused and solutions-driven Sr. Client Service Specialist to support client operations at our clients newly opened 1 million square foot warehouse. As a key liaison between our clients and internal teams, you will play a vital role in ensuring service excellence, resolving issues, and supporting the successful launch and ongoing performance of this high-capacity third-party logistics (3PL) facility.
REQUIRED SKILLS AND EXPERIENCE
- 2+ years of previous experience supporting large fortune 100 clients in a leadership role
- Experience Investigating and resolving client complaints by identifying root causes, recommending solutions, and ensuring timely follow-up
- Prepare reports and updates for internal leadership and clients as needed -Support other operational and administrative tasks as assigned
- Monitor and document recurring issues to drive process improvements and enhance client satisfaction
Job Tags
Permanent employment, Weekend work, Day shift, Afternoon shift,