Job Description

About Us

We are Cyclomedica – bringing light into nuclear imaging since 1986. We are paving the way with nuclear medicine solutions in Australia and around the globe. From innovation and development to clinical practice applications – we are world leaders in functional lung ventilation imaging with our proprietary technology: Technegas®.

Created and manufactured in Australia, our flagship product Technegas® has revolutionised diagnostic lung imaging and today transforms the lives of millions of patients in now 65 countries around the world.

We are currently experiencing an exciting transformation as we move into the US market after recently receiving US Food and Drug Administration approval.

Whilst our US HQ is based in Atlanta, there is a level of flexibility regarding the location of this role. Strong preference will be given to base locations with access to major transportation hubs.

About the role

This role provides professional technical support, guidance and training to new and existing customers, drive product utilization by managing and implementing appropriate account strategies and play a pivotal role in maximizing customer satisfaction and elevating the efficiency of patient care.

Key responsibilities

· Provide clinical/technical information, training and support to our customers across the United States in applying the best possible clinical procedures and protocols to achieve optimal usage of the equipment delivered

· Provide pre and post-sales support to our customers’ sites

· Troubleshoot, identify, and differentiate between technical and applications related problems

· Gain a deep understanding of customer needs, preferences, and market trends, to identify opportunities and position our products to drive sales

· Ensure our customers’ experience and satisfaction and their patients’ clinical outcomes are at the core of this role

· Maintain a high level of clinical and technical knowledge

Who we’re looking for

We’re looking for candidates with the following:

• Bachelor’s degree in a relevant clinical science
• 2 years’ experience implementing and supporting clinical systems/applications
• A background in nuclear medicine will be highly beneficial
• Excellent stakeholder management skills with proven experience in building and maintaining customer relationships
• Highly developed communication & organisational skills
• Demonstrated ability to allocate timeframes and meet deadlines
• Proven ability to absorb complex technical information and apply this knowledge in the field
• Current driver’s license 
• Ability & willingness to travel within United States

 Why join our team?

• Rare opportunity to join a company that manufactures both drug and medical devices
• Competitive and attractive salary package
• Professional development opportunities 
• Be part of an inspired and talented team
• Company culture that values respect, collaboration, innovation and ethics

You will be joining an organisation that embraces diversity & inclusion. 

We are committed to providing products, services and solutions that improve clinical outcomes every day.

If you feel the same – we would welcome your application! 

For more information, please visit the careers pages on the Cyclomedica website or email peopleandculture@cyclomedica.com.

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