Job Description
A well established dealership is seeking an experienced Collections Manager with a background in collections support to secure payment arrangements. Must have time-management and organizational skills necessary to effectively handle multiple tasks and thrive in a performance-based call center environment. Display exceptional verbal and written communication, negotiation and active-listening skills, as well as the ability to easily establish rapport and credibility with customers.
Responsibilities include:
- Manage the Repossession Process
- Identify account status and use appropriate collection techniques.
- Comply with collection policies, various state and federal laws, rules and regulations governing credit and collections
- Locate customer through acceptable skip tracing techniques.
- Analyze customer financial information.
- Follows prescribed guidelines for bankruptcy, CCCS fraud and disputes.
- Manager a team of collection specialists
Requirements:
- 3-5 years of Recovery/Post Charge-Off Collections experience
- Smart, resourceful and a creative problem solver
- Stable employment record
- Ability to maintain outstanding attendance at all times
- Detail oriented and outstanding organizational skills
- Basic data-entry and typing skills
- College Degree - a Plus
- Bilingual Spanish a MUST!
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