Job Description
About the Company
HHS is a private, family-owned business dedicated to caring for its team members and providing honest, quality-driven customer service. Founded in 1975, HHS now supports nearly 1,000 customers across various sectors including healthcare and hospitality.
About the Role
As a Commitment Analyst, you will collaborate cross-functionally with internal teams, members, and suppliers. You'll play a key role in resolving contract tiering disputes, creating and managing Letters of Commitment (LOCs), and helping streamline operational processes.
Responsibilities
- Interpret contract terms and business requirements to ensure contract tiers are operationally sound.
- Create, publish, and maintain LOCs for national and member-specific agreements across all business segments.
- Manage the commitment system, including troubleshooting and user support.
- Analyze impacts of member group changes and advise stakeholders.
- Train users (internal teams, members, and suppliers) on commitment processes and systems.
- Lead supplier onboarding to the commitment system and manage launch activities.
- Serve as a key contact for resolving member/supplier disputes and escalations related to LOCs.
- Collaborate with Communications and Technology teams for system releases, improvements, and training documentation.
- Support non-acute market exceptions and maintain knowledge of the full HealthTrust contract portfolio.
- Participate in user acceptance testing and enhancement planning with internal tech teams.
Qualifications
- Bachelor’s Degree required; related field preferred.
- 3–5 years of relevant professional experience in a similar role.
- Strong analytical and problem-solving skills with excellent attention to detail.
- Proficient in Microsoft Office Suite (especially Excel, Word, Outlook).
- Excellent written and verbal communication skills.
- Proven ability to manage multiple deadlines and priorities.
- Comfortable working independently and within a collaborative team environment.
- Strong customer service orientation and conflict resolution abilities.
Preferred Skills
- Experience in healthcare, GPO contracting, or supplier relations.
- Familiarity with contract tiering, commitment systems, or healthcare analytics platforms.
Important to Know
- Applicants must pass a background check, and provide proof of employment eligibility in the U.S.
- Veterans and candidates with military experience are encouraged to apply.
- HHS is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion.
Job Tags
Contract work, Work at office,