Aesthetic Practice Care Coordinator (Customer Service Specialist) BRIDGEHAMPTON NY
MUST HAVE ABILITY TO WORK NIGHT & WEEKENDS
We are looking for individuals who are passionate about delivering a top-level client experience. JECT is looking for an Aesthetic Practice Coordinator who will set the tone for clients walking into our stores. You will be responsible for a seamless in-store experience from the moment they walk through our door until they are booking their follow-up and purchasing the products the providers have suggested.
Responsibilities:
· Welcome clients upon arrival and assist with the check-in process: ensuring all intake & consent forms are properly filled out
· Work with the Medical Assistant & Provider Teams to ensure clear communication on timing when clients arrive for their appointments, ensuring realistic wait times
· Optimizing the client’s time by discussing the benefits of JECT packages and answering any questions the clients might have regarding costs and services
· Provide clients a personalized check-out experience ensuring they discuss the suggestions the Providers have made to enhance their JECT experience
· Assist clients in scheduling future appointments
· Resolve client questions and issues with the utmost care and attention to detail, and if unable to or unsure raising it to management
· Share customer feedback and information with other areas of the business to ensure we are elevating the client experience
· Participate in operational activities such as: electronic medical record keeping, inventory, restocking of product and supplies, and maintaining store/front desk cleanliness standards
· Work with the store operations team to ensure all supplies are in stock and available for clients
· Work to hit monthly KPI’s
· Ensure confidentiality of sensitive information, HIPAA
Expectations/Qualifications
· Ability to multitask in a fast-paced environment, whilst still being attentive to clients
· Strong interpersonal and communication skills, with the ability to listen and adjust one’s tone and cadence to mirror that of the client
· Associates degree preferred
· 2+ years of customer service experience (luxury setting a plus)
· Existing knowledge of medical aesthetic service a plus
· Ability to work in a team setting but also work autonomously
· Ability to work a flexible schedule, (including nights & weekends)
Compensation, Benefits & Perks
· Competitive compensation
· Paid Time Off (Vacation & Sick)
· Training & Development
· Generous employee discounts on JECT services and products
*JECT is an equal opportunity employer. Applicants are considered for all roles without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state, or local law*