Job Description

A multidisciplinary research team in footwear Industry is seeking a passionate Customer service Assistant to support large-scale field research initiatives. This role involves direct interaction with participants throughout research programs, managing relationships, tracking study metrics, and overseeing research tool inventory.

Responsibilities:

• Support participants through recruitment, onboarding, participation, and offboarding.
• Manage participant relationships, retention, and study compliance.
• Communicate study details, troubleshoot equipment, and provide updates.
• Oversee inventory management of research tools and products.
• Track and report study metrics.

Skills & Qualifications:

• Familiarity with Airtable, Campaign Monitor, Adobe, and Excel.
• Experience in customer service, customer relations, and project management.
• Ability to identify process improvement opportunities.
• 1-2 years of experience in participant/customer-facing roles (athlete experience preferred).
• Research experience is a plus.

About Brickred Systems:

Brickred Systems is a global leader in next-generation technology, consulting, and business process service companies. We enable clients to navigate their digital transformation. Brickred Systems delivers a range of consulting services to our clients across multiple industries around the world. Our practices employ highly skilled and experienced individuals with a client-centric passion for innovation and delivery excellence.

With ISO 27001 and ISO 9001 certification and over a decade of experience in managing the systems and workings of global enterprises, we harness the power of cognitive computing hyper-automation, robotics, cloud, analytics, and emerging technologies to help our clients adapt to the digital world and make them successful. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

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