Job Description
Job Title: Customer Service Representative
Location: Onsite Office-Based Support (Downtown Seattle)
Position Overview:
We are seeking dependable and resilient Customer Service Representatives to join our team in a high-performance, office-based environment. The ideal candidate will have a solid work history and experience in phone and email support. This is a 100% onsite role in Downtown Seattle with excellent benefits and strong earning potential.
Key Responsibilities:
- Provide professional and courteous phone and email support to customers.
- Troubleshoot and resolve customer inquiries and issues efficiently.
- Maintain accurate records of interactions using internal systems.
- Deliver consistent, high-quality service while meeting performance goals.
- Work collaboratively with team members and escalate issues as needed.
- Handle high-stress interactions with professionalism and resilience.
Qualifications:
- Minimum 1 year of customer service experience in an office-based phone/email support role.
- Demonstrated solid and consistent job tenure (minimum 1 year at the most recent job).
- Must be thick-skinned and able to handle demanding or high-pressure situations.
- Strong communication and interpersonal skills.
- Flexibility to work 1st, 2nd, or 3rd shift as part of 24/7 coverage.
Compensation & Benefits:
- Hourly rate of $23–$26.50 during training (first month).
- Performance incentives can increase hourly earnings by up to $8/hr.
- Annual earning potential: $47,000 – $70,000.
- 100% employer-paid benefits (medical, dental, vision).
- Paid parking provided by the client.
- 100% onsite role in Downtown Seattle.
Additional Notes:
- Ideal candidates thrive in fast-paced environments and are motivated by performance incentives.
Job Tags
Night shift, Day shift, Afternoon shift,