Job Description
Job Responsibilities:
- Responding to customer questions via phone, email, or chat.
- Resolving customer issues and complaints effectively and efficiently.
- Sharing accurate and up-to-date details about the company's offerings.
- Taking and processing customer orders, including calculating charges and billing.
- Keeping accurate records of customer interactions and transactions.
- Identifying and escalating complex or sensitive issues to appropriate personnel.
- Working with other departments to ensure smooth resolution of customer issues.
- Staying up-to-date on product and service knowledge and adapting to new technologies and processes.
- Other duties as assigned.
Job Qualifications:
- High School Diploma required.
- Minimum 2 years’ experience in customer service.
- Strong analytical skills.
- Ability to manage accurate records for customers.
- Ability to stay organized.
Benefits:
- Dental insurance.
- Health insurance.
- Paid time off.
- 401(k).
- 401(k) Matching.
- Vision insurance.
- Direct Hire.
Ask for: Kelsey
Ajulia Executive Search is a New Jersey based Executive Search Firm specializing in retained searches in multiple sectors, including Manufacturing, Finance, IT, Legal, and Pharmaceutical. We have a nationwide client base and offer services in temporary and direct hire placements.
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