Job Description
LHH Recruitment Solutions is seeking a Customer Service Coordinator for a 6 month contract position that could extend in Irving, TX. This is for a transportation and logistics company with an excellent reputation.
Responsibilities:
- Maintain department KPIs and customer satisfaction ratings as defined by the department.
- Answer incoming customer phone calls and take appropriate action for each call.
- Communicate and monitor incoming customer emails to ensure timely communication; escalate internal and external concerns for expedited resolution; ensure customer satisfaction at all times.
- Manage exceptions and review database for errors. Research and resolve exceptions and respond to escalation of service requests.
- Assist with coordinating dispatch activities for moves including driver instructions, confirmation of delivery, and follow up with customers.
- Proactively communicate with customers, to include new customer onboarding and new order follow-up. Proactively collaborate with Sales to ensure customer needs are understood and appropriately addressed.
- Provide input to leadership and management teams on departmental initiatives and process improvement projects.
- Maintain accurate, timely, and thorough records in proprietary database.
Qualifications:
- 2 + years of related technical support or customer services experience with an emphasis on the importing and exporting of goods required
- Domestic and/or international transportation and logistics experience preferred
Employment Type: 6 month contract that could extend; Shift Mon-Fri 1 PM - 10 PM
- Connect with a recruitment specialist today, by submitting your resume via the Apply button.
Job Tags
Contract work, Shift work,