Job Title: Customer Service Representative
Location: New York, NY
Type of Employment: 6 Months
In Office/Hybrid/Remote: Hybrid
Hourly: $26/hr - $28/hr based on years of experience
Job Summary:
LHH is working with a consumer goods organization to hire a temporary Customer Service Representative for 6 months. The qualified candidate should have prior customer service experience working with a commodity, utilizing an ERP system, and communicating with corporate buyers/customers. The hours are Monday through Friday 8AM to 5PM.
If this role is a fit to your background, please submit an updated resume for review.
Responsibilities:
· Receive orders via EDI and/or email from customers
· Manually input emailed orders into ERP system within 24 hours of receipt
· Ensure quantities ordered of possible for fulfillment
· Release orders to the warehouse for processing
· Review EDI orders ensuring accuracy before releasing the order
· Communicate with customers via phone and email regarding questions, concerns, troubleshooting, etc.
Required Experience:
· High School Diploma
· At least 2 years of related customer service experience
· Experience using an ERP system, Microsoft Dynamics a plus
· Proficiency in Microsoft Office Suite
· Excellent written and verbal communication skills
· Ability to multitask and work in a fast-paced environment
· Capacity to work independently efficiently