Job Description
Job Title: Customer Service Representative
Location: Rochester, NY 14626 (On-site, 5 days/week)
Schedule: Multiple shifts available between 8:30 AM – 6:30 PM
Qualifications:
- High School Diploma required; BS/BA in Business or related field (or equivalent experience) preferred
- 1–2 years of experience in a customer-facing role
- Experience in a contact center environment strongly preferred
- Proficiency in Microsoft applications
- Excellent written and verbal communication skills
- Strong ability to multi-task and manage multiple priorities
- Ability to maintain composure in stressful situations
Responsibilities:
Customer Support
- Handle inbound calls, emails, and inquiries in a professional, courteous, and efficient manner
- Provide accurate information regarding products, services, orders, and account status
- Troubleshoot and resolve customer issues by collaborating with internal teams
- Document all customer interactions in the CRM system accurately
Operational Excellence
- Meet or exceed performance metrics such as response time, quality, and customer satisfaction
- Adhere to established processes while suggesting improvements for efficiency
- Assist peers and contribute to overall team goals
Strategic & Project Support
- Participate in short-term projects related to process improvement, system enhancements, and customer experience initiatives
- Provide input on workflows, training materials, and knowledge resources
- Collaborate with cross-functional teams to test new tools, systems, or procedures
Other Duties
- Support ad hoc assignments as directed by leadership
- Maintain a positive and professional attitude while representing the company brand
Job Tags
Temporary work, Shift work,