We need to fill a Customer Service Representative position in our Customer Service Department.
Primary Job Responsibilities:
· Product Knowledge: Provide informed answers to questions regarding products, pricing, and availability.
· Order Support: Assist customers and the Sales Force in processing orders and tracking their progress.
· Effective Communication: Clearly and efficiently respond to shipping inquiries and provide timely updates on order status.
· International Collaboration: Coordinate with our international customer service department to address customer needs and manage necessary documentation.
Job Requirements:
· Problem Solving: Identify and troubleshoot customer issues, providing effective solutions to enhance customer satisfaction.
· Mathematical Skills: Perform basic mathematical calculations, including percentages, to handle discounts, refunds, and pricing adjustments.
· Outstanding Written and Verbal Communication: Demonstrate exceptional written and verbal communication skills to effectively interact with customers and convey information clearly and concisely.
· Organizational Skills: Utilize strong organizational skills to manage time effectively, prioritize tasks, maintain a tidy and efficient workspace, and ensure a strong follow-up on customer inquiries and issues.
· Team orientated with the ability to effectively interact with co-workers, internal departments, and external customers.
· Strong Computer Skills: Proficiency in using computers, including knowledge of Microsoft Office Suite, office software, the ability to quickly learn new technologies.
· A minimum of two years of call center experience (preferred)
· Bilingual in English and Spanish (preferred)
Weyco Group provides a family-friendly atmosphere with a great corporate culture, work from home opportunities, and a comprehensive benefit package which includes: medical, vision, and dental insurance, LTD, HSA, vacation, and 401(k). Candidates should send resume and salary requirements to:
Weyco Group, Inc.
333 W. Estabrook Blvd
Glendale, WI 53212
Attn: Human Resources
E-mail: hr@weycogroup.com
Fax: 414-908-1935