Job Description
We are looking for a highly motivated, proactive, persuasive, quick learning and goal-oriented individual to join the Company’s Customer Success Team. Including managing existing customers and developing long-term partnerships.
Responsibilities
- As a Customer Success Manager you will manage and develop long-term partnerships with some of the biggest online technologies in the world!
- Increase renewal rates and reduce churn and influence future lifetime value through higher product adoption and customer satisfaction
- Identify and facilitate up-sell opportunities to drive new business growth
Requirements
- 1+ years’ experience in customer-facing organizations preferably at enterprise or mid-market SaaS companies
- Ability to manage influence through persuasion, negotiation, and consensus building
- Strong empathy for customers AND passion for revenue and growth
- Deep understanding of value drivers in recurring revenue business models
- Passion for technology
- Experience with every single step of a sales process from sales development to closing deals, with building sales pipeline, upsell techniques
- Competitive and driven with a strong work ethic and motivation to succeed
- English mother tongue and excellent oral and written communication and persuasion skills
Preferred
- Some technical background
- Experience working in a startup environment
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