Job Description
Job Title: Customer Support Representative
Location: Johnston, Iowa
Job Type: W2 Contract
Expected hours: 40 hours per week
Schedule: On-Site
Pay: $20.50 / hour
RESPONSIBILITIES:
- Provide front-line technical support, information, and solutions for product-related inquiries, issues, and concerns to optimize customer satisfaction and retention.
- Offer support via multiple channels including telephone, email, and chat.
- Effectively document each interaction within the case management system.
- Create and maintain support tools and solutions available online.
- Support a variety of products including Company Website-Dashboard, Operations Center, and machine guidance.
REQUIREMENTS:
- Fluent in Portuguese
- Skills in interpersonal communications, negotiation, and conflict resolution
- Advanced in verbal and written in Portuguese language abilities
- Working functional in written and verbal English language abilities
- Experience with customer service / support
- High comfort level and experience with consumer software applications
- Strong computer and troubleshooting skills
- Ability to work off-shift hours and occasional holidays to support the business
- Experience with data management
What Makes You Stand Out:
- Knowledge of agriculture customers
- Agriculture operations experience, including Precision Farming experience
- Prior work experience in Agriculture or Technology dealer channels
- Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline
Benefits: dental, vision and our 401k retirement savings plan
Job Tags
Holiday work, Contract work, Work experience placement, Shift work,