What will you do?

Provide hardware/software support services to onsite client including break/fix
Implement virus detection and eradication procedures
Diagnose end-user system failures and implement repair solutions
Diagnose printer and other peripheral devise failures and implement repair solutions
Troubleshoot network devices in order to ensure connectivity from the PC to the Network
Provide hardware/software support services to onsite client including break/fix
Diagnose end-user system failures and implement repair solutions
Diagnose printer and other peripheral devise failures and implement repair solutions
Troubleshoot network devices in order to ensure connectivity from the PC to the Network
Desk Audit and desk kits setups

What do you need to succeed?

2+ years corporate desk side support experience with strong emphasis supporting Windows 7, Windows 10, Windows 11 and MacOS
Experience troubleshooting and repairing PCs
Experience using Active Directory
Experience supporting Microsoft Office 2007, Microsoft to Office 2016 including MS Lync, Microsoft Outlook Web Application (OWA) and the Outlook 2016 client
Experience troubleshooting wireless connectivity issues
Quality Customer Service skills
VPN experience.
Experience with printer, dual monitor and docking station support in a MacOS/Windows 10/11 environment
Experience with Intune, Bitlocker, SCCM, Filevault.