Remote/Location: Must reside within the Contiguous United States
Hours: M-F, 8:00 AM - 5:00 PM EST
Job Description:
As a Desktop Reviewer/Applications Processor our successful team members perform in a variety of exciting areas geared towards delivering an exceptional customer experience within the commercial energy business through prompt and accurate processing of energy efficiency applications. Our work includes detailed reviews of energy incentive applications for eligibility, finalization of energy applications and resultant payments, inbound and outbound support for applicants and program participants via phone and online chat, and other types of back-office processing support for our utility clients and their customers.
The daily work for this position requires a strong ability to focus on incoming and repetitive data, while maintaining careful attention to detail. Our team members are highly trained, customer-oriented professionals who are eager to continue learning and building their expertise within the unique area of energy efficiency customer support.
Basic Qualifications:
" High school diploma or equivalent required.
" Basic computer skills including proficiency with MS Word, Excel, and other programs within the MS Office Suite
" Desire and ability to quickly learn about the energy business
" Must be able to pass background screening and drug testing
Preferred Skills/Experience:
" Previous business processing or back office experience strongly preferred.
" Strong attention to detail, and ability to accurately process applications within a highly repetitive processing environment.
" Computer skills to include data entry with a high degree of accuracy, speed, and database navigation preferred.
Required Skill Sets and Abilities:
" Strong communication skills, both written and oral, required.