Essential Responsibilities
Monitor incident queues for issues and take ownership and assist customers as required
Keep all support tickets up to date and well documented
As required, provided documentation on issue resolution for other teams
Monitor and report on PC issues, escalate issues; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk.
Required/Desired Skills| Skill Required /Desired Amount of Experience | |||
| Deploying PC's and providing support to end users in a large enterprise environment (1,000 PC's +). | Required | 3 | Years |
| Develop, test, maintain PC images. | Required | 3 | Years |
| Experience supporting PC's in a large domain environment. | Required | 3 | Years |
| Install and configure PC hardware and peripherals. | Required | 3 | Years |
| Repair PC's by replacing hard drives, motherboards, memory, etc. | Required | 3 | Years |
| Experience with security, disk encryption, and anti-virus products on Microsoft Windows PC's, laptops, and Apple OSx MAC's. | Required | 3 | Years |
| Knowledge of Active Directory and experience troubleshooting GPO's and name resolution. | Required | 3 | Years |
| Experience with managing profiles and certificates on Microsoft Windows PC's, laptops, and Apple OSx MAC's. | Required | 3 | Years |
| Experience supporting Microsoft Windows PC's, laptops, and Apple OSx MAC's using remote tools (SCCM remote, RDP, ARD) | Required | 2 | Years |
| Application Support for MS Office 365 on Microsoft Windows PC's, laptops, and Apple OSx MAC's. | Required | 2 | Years |
| Experience integrating Macintosh systems into an Active Directory Domain environment. | Required | 1 | Years |
| Scripting with VBS and PowerShell | Highly desired | 2 | Years |
| Configuration Management Console queries and reporting. | Highly desired | 2 | Years |
| SCCM OSD Task Sequences, thorough understanding of their implementation and how to create and optimize. | Highly desired | 2 | Years |
| Experience using the Microsoft Desktop Optimization Pack (MDOP) technologies and Microsoft Deployment Tool Kit (MDT). | Highly desired | 2 | Years |
| Microsoft Certification. | Highly desired | 2 | Years |
| Able to communicate in a clear manner. | Desired | 0 | |
| Change oriented improve processes and confront difficult circumstances in creative ways. | Desired | 0 | |
| Demonstrated customer focus; building strong customer relationships. | Desired | 0 | |
| Effectively evaluate information to make correct decisions. | Desired | 0 | |
| Strong problem solving skills, able to narrow scope of problems, eliminate irrelevant information. | Desired | 0 | |
| Strong team player collaborate with others, be open to other ways of doing things. | Desired | 0 | |
| Interested in emerging technologies demonstrated through training and attending technical events. | Desired | 0 |