Job Title : Desktop Support Analyst
Location : Chandler, AZ -(Onsite role)
Duration : Contract to Hire
Job Description:
Required Technical and Professional Expertise
• 8 + years’ experience in customer service and support of Windows Operating systems in a global enterprise environment from both software and hardware troubleshooting standpoint.
•and technologies such as AD, DNS, Exchange, and Citrix.
• 6 + years of experience with Configuration Management, MDM and Deployment methods with SCCM and Intune.
• Basic experience in troubleshooting and working with Apple devices is an added advantage.
• Experience with deployment methods including inventory control, security baselining, patching, software, and application deployments.
• Understanding of Windows 10 new features, feature updates, and industry best practice processes.
• Understanding of Microsoft Patching Cycles & Policies, best practice processes. (ex. WSUS, Win10 Update Rings)
• Knowledge of new and emerging enterprise technologies (ex: Azure, Intune, Windows Analytics, Autopilot)
• Understanding of Office 365 or Microsoft 365 technology and any other client support or project interaction.
• Active technical certifications would be an asset.
• ITIL-Foundation and Agile experience is an asset.
Physical Requirements for Endpoint role :
• The ability to lift 25/50 pounds regularly. Moving Monitor/Printers boxes.
• The ability to move safely over uneven terrain or in confined spaces. Running cables at desk locations.
Preferred Technical and Professional Expertise
• Exceptional verbal and communication skills
• Unparalleled Listening and Comprehension capabilities
• Proven service industry front line experience with handling high value/critical customers
• Ability to type 35-40 words per minute to capture important details on a call for documentation
Thanks Regards,
Pushpendra Sharma
Cell: +1- 805-330-3736