Job Description
Essential Functions & Responsibilities Works directly with both retail and commercial members to enroll in Cash Management services. Responds to pending requests from online banking or Member Care Help Desk and contacts the members directly to assess the frequency and extent of Cash Management services needed. Recommends, Underwrites, and Enrolls eligible members in Cash Management based on need and risk.
Oversees the day-to-day operations of Digital Banking at ACU: Monitoring open support tickets with the vendor, ensuring Cash Management ACH files are exchanged/received before the daily cut off times, and assists with questions or issues related to online banking.
Assists the fraud department by investigating digital banking account take overs and fraud claims. Recommends and restricts services to accounts designated as high risk. Tracks and monitors ACU enrollments and restrictions along with the delinquency/return rate for this ACH origination channel.
Maintains professional and technical knowledge by tracking emerging trends in real time
payments, attending educational workshops, reviewing professional publications, establishing
personal networks, benchmarking state-of the art practices, and participating in professional
societies.
Knowledge and Skills: Experience - Three years to five years of similar or related experience.
Education -( 1) A two-year college degree, or (2) completion of a specialized certification or licensing,
or (3) completion of specialized training courses conducted by vendors, or (4) job-specific
skills acquired through an apprenticeship program.
Interpersonal Skills -Work involves extensive personal contact with others and is of a personal or sensitive
nature. Motivating, influencing, and/or training others is key at this level. Outside contactsbecome important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.
Other Skills -General: Excellent oral and written communication skills; and the ability to comprehend
and apply rules and guidelines appropriately within position.
Leadership: Professional presentation and the ability to maintain productivity with little
supervision is required. Self-motivation to complete job tasks to the best of personal ability;
eagerness to learn new information in a fast-paced environment, and adaptability to apply
new information as appropriate.
Technological: The use of a personal computer to include MS Word, Excel, and ability to
use web and web-based applications; keyboarding 30 wpm.
If you want the opportunity to provide great Member Care Service and thrive on helping people in your workplace and community,
it may be the perfect opportunity to feel good about your career! To apply for the Digital Banking Specialist position: Interested candidates may apply online no later than July 24, 2024 at the Alabama Credit Union Careers page: .
Job Tags
Apprenticeship, Bank staff,