Job Description

Job Title: Digital Tooling Analyst

ABOUT US

At HUB International, we are a team of entrepreneurs. We believe in protecting and supporting the aspirations of individuals, families, and businesses. We help our clients evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees to learn, grow, and make a difference. Our structure enables our teams to maintain their own unique, regional culture while leveraging support and resources from our corporate centers of excellence.

HUB is the 5th largest global insurance and employee benefits broker, providing a boundaryless array of business insurance, employee benefits, risk services, personal insurance, retirement, and private wealth management products and services. With over $5 billion in revenue and almost 20,000 employees in 600 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions.

About HUB

HUB International is the 5th largest insurance and employee benefits broker in the world, providing a boundaryless array of business insurance, employee benefits, risk services, personal insurance, retirement, and private wealth management products and services. With over $5 billion in revenue, and almost 20,000 employees in 600 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions.

We believe in protecting and supporting the aspirations of individuals, families, and businesses. We help our clients prepare for the unexpected through evaluating their risks and developing solutions tailored to their needs. We also believe in empowering and supporting our employees to learn, grow, and make a difference. Our structure enables our teams to maintain their own unique culture while leveraging support and resources from our corporate centers of excellence.

Job Overview – Digital Platform Tooling Analyst

The Digital Platform Tooling Analyst will support our Transactional Lines business as it continues its growth. This position requires technical support ownership, technical expertise, and collaboration with Product Owners, Software Developers and Architects, QA, Product Designers, IT, Security and Infrastructure, Call Center operations, internal Business Partner Management, and PMO functions.

This candidate will work with digital systems to design, develop, and integrate various forms of tooling to assist in automation, orchestration, monitoring, and other Information Technology digital platform engineering tasks. This candidate will also provide customer support, triage alerts or issues raised by our customers, staff, or monitoring tools, and provide support and assistance to those utilizing our suite of tools.

Key Responsibilities:

• Provide technical support to our customers (mainly through our internal ticketing system)
• Track and document all customer support communication, escalations, and resolutions
• Triage issues, perform and document root cause analysis, and implement possible solutions (either independently or by leveraging cross-team efforts and internal resources)
• Identify and recommend potential technical improvements (e.g. upgrades, designs, changes), and engineer possible solutions
• Develop and maintain technical documentation, requirements, processes, and workplans
• Design, configure, optimize, test, and maintain our tooling platforms (including monitoring, alerting, issue tracking, documentation, and other cloud-based support tools)
• Engage with our product management team and software engineers about issues with our digital platforms
• Engage with management regularly with reports on project status, activities, and achievements
• Utilize your strong analytical, problem-solving, and multitasking skills
• Additional responsibilities may be applicable

Required Qualifications:

• Experience in a technical support role within a software development organization
• Knowledge of Azure and AWS cloud infrastructure
• Knowledge of APIs and API calls
• Knowledge of SQL querying
• Ability to define goals and work independently towards them, as well as helping to define the goals for your team members
• Strong analytical, troubleshooting, and problem-solving skills
• Strong capability to multitask and handle multiple work efforts at once
• Demonstrated ability to collaborate and communicate proficiently (both verbally and in writing) with internal and external teams, across all layers of the organization, including virtual team members across multiple time zones
• Desire to learn
• Experience with Microsoft Office tools and SharePoint

Preferred Skills & Experience:

• Experience with Dynatrace, Atlassian tools (Jira, Confluence, etc.), and Okta
• Experience with PowerBI and developing PowerBI reports
• Experience with PowerShell
• Knowledge of Google Cloud platforms
• Background in the insurance industry

Education and Additional Details:

• Required Education/Experience: 5+ years of relevant technical education and/or work experience (a completed 4-year Bachelor’s Degree in technology is a plus)
• Required Travel: Up to 10%
• Employment Type: Full-Time, Exempt
• Location: This position reports to Chicago on a preferred hybrid schedule, but candidates based anywhere in the U.S. or Canada (i.e. remote/virtual) will be considered.

Join a Winning Team at HUB International

Do you thrive in an innovative, collaborative, and client-focused work environment? Are you passionate about driving change in a growing and evolving organization? At HUB, you'll be part of a dynamic community that fosters learning, growth, and transformation. Apply today and be a part of our journey toward redefining the future of insurance technology!

Although hybrid to a local HUB office is desirable, we are open to remote candidates.

JOIN OUR TEAM

Do you believe in the power of innovation, collaboration, and transformation? Do you thrive in a supportive and client focused work environment? Are you looking for an opportunity to help build and drive change in a rapidly growing and evolving organization? When you join HUB International, you will be part of a community of learners and doers focused on our Core Values: entrepreneurship, teamwork, integrity, accountability, and service.

Job Tags

Full time, Work experience placement, Local area, Remote job,

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