Job Description

Welcome to Air Partner – where the skies are not the limit, they're just the beginning!

The Director of Charter Planning, Sports will be primarily responsible for ensuring the successful operational coordination of our sports clients’ charter flights, and eventually the mentorship, support, and leadership of Sports’ Charter Planning and ACMI Teams. Using your expert knowledge of airline operations, industry regulations, and superior customer service acumen, you will drive the process and accountability of our Planning and ACMI Teams, including development and training of staff, adoption and use of technology, and compliance with best practices, SOPs, and KPIs.

Additionally, you will be responsible for maintaining operational relationships with our vendor air carriers, management of irregular operations (IROPS) for brokered and ACMI flights, proper resource allocation, and the successful transition of flights to Trip Support for flight following, all while providing 24/7/365 client-facing operational oversight and promoting client satisfaction.

Accountabilities

Team Management:

• Lead the divisional planning, and ensure the operational integrity of, charter flights for our high-profile Sports clients.
• Develop and manage operational SOPs for the Charter Planning and ACMI Teams and ensure compliance with best practices and KPIs. Work with other stakeholders to align, adopt, and use technology consistent with standard operating procedures.
• Manage resource allocation, including use of other Air Partner and Wheels Up resources to provide work-life balance during peak season. Implement strategies to ensure 24/7/365 coverage of charter flights.
• Day-to-day team management, including scheduling, performance management, recruitment, annual reviews, and employee development.
• Lead new hire training, including the development of training materials.
• Collaborate with leadership in the US Group Charter division to ensure on-going development of the Charter Planning and ACMI teams.

Flight Support:

• Ensuring logistics are set for both ACMI and brokered charter flights.
• Development and timely delivery of both supplier and client flight briefs.
• Flight following and movement messages for clients.
• Provide oversight and management of irregular operations and drive consistent customer service delivery that promotes client satisfaction.
• Develop and maintain operational relationships with our third-party vendors and air carrier partners.
• Liaise between air carriers, other service providers, customers, and our internal Trip Support team on a day-of-operation basis, keeping clients apprised of charter progress and/or deviations to plan. Partner with Account Directors and Managers and other stakeholders to deliver a seamless travel experience and/or to expedite service recovery.
• Stay current on industry trends and government policies, including TSA directives, to ensure compliance with Federal, state, and local charter regulations.
• Collaborate with other AP/WUP employees to provide 24x7x365 monitoring of our client’s charter flight needs.
• Full compliance with company procedures and protocols.
• Support the Group’s Customer First initiative to its full extent.

Candidate Requirements

Required:

• Bachelor’s degree in business management or administration or a related field; with three years’ experience managing air charter operations (or seven to ten years’ experience managing air charter operations in lieu of degree requirements).

Preferred:

• Deep knowledge of aviation, geography, and travel logistics.
• Understanding of the US and international charter market and regulatory environment.
• Strong leadership skills, with the ability to motivate and influence team behaviors.
• Conflict resolution with a logical approach to problem solving.
• Organization skills with ability to prioritize in time-sensitive situations.
• Flexible, motivated and calm under pressure.
• Able to promote the Air Partner culture and brand at all times.
• Travel to vendors and clients may be required.

Established in 1961, Air Partner is an international aviation services group and we're inviting you to join our crew. As a key player in the Wheels Up family, we're soaring to new heights in private aviation and aviation services with a team of over 2000 professionals globally. We're also proudly a Delta Air Lines premium partner – talk about flying in good company!

Providing world class aircraft charter services and aviation safety and security solutions, we're the go-to for industry giants, commerce champions, governments, and private jetsetters. We also flex our wings in both civil and military circles globally.

Our Charter Division comprises of group charter, private jets, cargo, and specialist services. Group Charter charters large airliners to move groups of any size. Private Jets offers the Company's unique pre-paid JetCard scheme and on-demand charter for up to 19 people. Cargo charters aircraft of every size to fly almost any cargo anywhere, at any time.

But we're not just about the skies; we're about creating an atmosphere where you can thrive. We're committed to diversity, equity, and inclusion, and it's not just lip service. Our Environmental, Social, and Governance Strategy and our Diversity, Equity & Inclusion forum aren't just policies; they're our way of life. We were the first corporate sponsor of the European Pride in Aviation Network (EPAN) and proudly support our local communities through charitable initiatives and volunteering.

We're not just a company; we're a family, and we're on the lookout for more incredible individuals. Are you ready to belong? If you're thinking, "That's the place for me!" – we'd love to learn more about you. Plus, we're not just saying it; as a Disability Confident employer we guarantee an interview for any disabled person meeting our job criteria. That's not just a promise; it's our commitment to an inclusive future.

What's the next step? A virtual interview where you get to show your stuff to our Talent Acquisition team. And if all goes well, you'll be meeting our business teams in person. Need any adjustments for the journey? Just let us know; we're all about making sure you're comfortable and confident.

We encourage applications from every background so if you're ready to make your career take off, check us out at . Your next adventure is just a click away!

Job Tags

Local area, Remote job, Gangs, Flexible hours,

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