Job Description
Company Description
Kano Consultants provides consulting services to the electric power industry. We provide engineering assessments, design, construction/maintenance support, and data analytics for departments that include power generation, substation, transmission, and distribution.
We are looking to hire a proactive Entry-Level Help Desk Associate to join our team! This is ideal for candidates finishing an undergraduate degree or recent undergraduates looking to gain experience.
Title: Entry-Level Help Desk Associate
Location: 75% remote 25% Pleasanton California
Employment Type: Part-time/ Independent Contractor to start with the potential to be full time.
Primary Responsibilities
- Serve as the first point of contact for customers seeking technical assistance via phone, email, or chat.
- Diagnose and troubleshoot hardware, software, and network issues.
- Document and log all support interactions in the ticketing system.
- Assist in setting up and maintaining workstations, laptops, and other equipment.
- Stay updated on company systems, policies and procedures.
Position Requirements
- Bachelor’s degree in computer science, IT, or related field is desired but not required
- Strong knowledge of IT security principles and best practices
- Excellent verbal and written communication skills
- Excellent problem-solving skills and attention to detail
- Ability to troubleshoot common technical problems.
- Self-learner and ability to work in an agile and cross-functional environment
- Strong interpersonal skills with the ability to positively work with others.
- Eagerness to learn and adapt to new technologies
How to Apply:
*Upload updated Resume
* Fill out our Screening Questionnaire Form through the link below:
PLEASE NOTE : Failure to complete the screening questionnaire will not be considered.
Job Tags
Full time, Part time, For contractors, Remote work,