Job Description
Are you an experienced Epic Go-Live Support Specialist local to the Boston area? Randstad, the exclusive Managed Service Provider for its healthcare client, is urgently seeking dedicated At-the-Elbow (ATE) Support Specialists to ensure a successful launch of the new Epic Beaker system
This is a fast-paced, high-impact on-site, 3-week assignment starting with training on October 29th .
The Role: At-the-Elbow (ATE) Support Specialist
"At-the-Elbow" support means you won't be handling tickets or calls remotely. You will be on the clinical units , rounding and working directly alongside clinical staff as they use the new Epic Beaker system. Your primary goal is to provide immediate, real-time assistance to ensure staff feel confident and comfortable with the new workflows.
Key Responsibilities Include:
- Real-Time Troubleshooting: Immediately answer questions and troubleshoot issues as they arise within the clinical environment.
- Workflow Guidance: Walk staff through new Epic Beaker workflows step-by-step.
- Specimen & Device Support: Assist with specimen collection workflows and preference list changes. Provide basic troubleshooting for clinical devices like barcode scanners and label printers .
- Issue Escalation: Clearly distinguish between user training issues and technical/system problems, and open tickets to escalate technical issues when necessary.
- Positive Presence: Provide calm, clear, and reassuring support to staff who may be frustrated or anxious during the transition.
Assignment Details
- Project: Epic Beaker Go-Live
- Duration: 3-Week Contract (Starting October 29th and ending November 15th). No extension is expected at this time.
Job Tags
Contract work, Local area, Immediate start, Remote work,