Job Description
Job Description
At Imagineers Group, we’re proud to be working with the most prestigious Financial Services firm - based in Salt Lake City. They have embarked on a major business transformation and are planning to offer innovative products that meet the needs and wants of their customers. To help them continue to grow their offerings and services, they’re in search of experienced FRAUD AND DISPUTES analysts, especially those with MASTERCARD experience.
About the Role
We are seeking experienced Fraud & Dispute Analysts to join our team and help manage and resolve the client's customer disputes and fraud cases, with a particular focus on Mastercard chargeback processes . This role requires strong knowledge of card network rules, excellent analytical skills, and the ability to manage high-volume case workloads efficiently and accurately.
Key Responsibilities
- Review, investigate, and resolve fraud and dispute cases in line with Mastercard chargeback rules and internal policies.
- Analyze transaction data and supporting documentation to determine case validity and liability.
- Prepare and submit dispute case files, representments, and supporting evidence to Mastercard within required timeframes.
- Communicate with internal teams, issuing banks, acquirers, and merchants to ensure timely resolution of disputes.
- Identify patterns and emerging fraud trends, escalating insights to fraud prevention teams.
- Maintain accurate records and reporting of dispute activities for compliance and audit purposes.
- Support continuous process improvement and adherence to regulatory and card-network compliance requirements.
Qualifications & Skills
- 2–5 years of experience in fraud, disputes, or chargebacks (Mastercard experience required; Visa knowledge a plus).
- In-depth knowledge of Mastercard chargeback rules and dispute life cycle.
- Knowledge of PEGA Smart Dispute
- Strong analytical, problem-solving, and decision-making skills.
- Ability to manage multiple cases simultaneously with strong attention to detail.
- Excellent written and verbal communication skills.
- Familiarity with fraud detection tools, case management systems, and regulatory requirements (Reg E, Reg Z preferred).
Preferred
- Experience working in financial institutions, fintechs, or payment processors .
- Knowledge of both issuer and acquirer dispute processes .
- Professional certifications in fraud or payments (e.g., CFE, CAFP) a plus.
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