Our Client, a Global Investment Bank, is seeking a Fraud & Dispute Analysts in their Salt Lake City, UT location.

Key Responsibilities

Review, investigate, and resolve fraud and dispute cases in line with Mastercard chargeback rules and internal policies.
Analyze transaction data and supporting documentation to determine case validity and liability.
Prepare and submit dispute case files, representments, and supporting evidence to Mastercard within required timeframes.
Communicate with internal teams, issuing banks, acquirers, and merchants to ensure timely resolution of disputes.
Identify patterns and emerging fraud trends, escalating insights to fraud prevention teams.
Maintain accurate records and reporting of dispute activities for compliance and audit purposes.
Support continuous process improvement and adherence to regulatory and card-network compliance requirements.

Qualifications & Skills

2–5 years of experience in fraud, disputes, or chargebacks (Mastercard experience required; Visa knowledge a plus).
In-depth knowledge of Mastercard chargeback rules and dispute life cycle.
Strong analytical, problem-solving, and decision-making skills.
Ability to manage multiple cases simultaneously with strong attention to detail.
Excellent written and verbal communication skills.
Familiarity with fraud detection tools, case management systems, and regulatory requirements (Reg E, Reg Z preferred).

Preferred