Job Description

Company Description

Estancia La Jolla Hotel & Spa is a luxurious Southern California property featuring a beautiful early California rancho-style setting on approximately ten tree-laden acres. The hotel pays homage to its rich history, including freestanding Spanish buildings and award-winning native landscaping. Estancia offers 47,000 square feet of meeting and event space, a full-service spa with a private Couples Bungalow, and an outdoor relaxation area complete with a meditation garden. Guests can enjoy a courtyard, heated saltwater pool, whirlpool, executive fitness center, and three award-winning restaurants and lounges. The property is located in San Diego, CA.

Role Description

This is a full-time on-site role for a Front Desk Agent at Estancia La Jolla Hotel & Spa located in San Diego, CA. The Front Desk Agent will be responsible for greeting guests, managing phone calls, handling reservations, checking guests in and out of their rooms, and providing excellent customer service. Additional duties include assisting with guest inquiries and ensuring the front desk operates smoothly and efficiently.

Qualifications

• Excellent Phone Etiquette and Receptionist Duties skills
• Strong Customer Service and Reservations skills
• Effective Communication skills
• Ability to handle guest inquiries and manage front desk operations efficiently
• Experiences with hotel management software and systems is a plus
• Previous experience in a similar role is preferred
• High school diploma or equivalent

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