Required Skills & Experience
• 7–10 years in operations management, preferably in vehicle operations/service or a senior leadership role.
• Prior P&L ownership experience.
• Strong understanding of operational excellence tools (6S, Gemba) and EH&S practices.
• Ability to work flexible hours, including evenings, weekends, and some holidays.
• Comfortable working outdoors and able to lift up to 50 lbs.
Job Description
An Insight Global client is completely reimagining car ownership. They offer the world’s first month-to-month car lease, with insurance and maintenance included. Members can swap cars anytime as their needs change, without the commitment or hassle of traditional car ownership. By combining operational expertise with technology, data, and AI, they are transforming every aspect of the customer journey and delivering a more affordable, flexible, and hassle-free alternative to buying or leasing.
Job Summary
Seeking a General Manager to lead day-to-day operations across one or more markets, ensuring operational excellence, cost control, and an exceptional member experience. This role is responsible for full market P&L oversight, fleet performance, staffing, vendor management, and execution of all site activities—7 days a week. The GM will drive efficiency, maintain quality standards, and adapt quickly to changing business needs while fostering a culture of continuous improvement.
Key Responsibilities
• P&L & Market Performance
• Own market-level financial performance, identifying and executing cost savings and revenue opportunities.
• Track and improve KPIs including dwell time, service inventory, registration holds, and fleet availability.
• Operational Leadership
• Ensure consistent execution of infleet, defleet, servicing, repairs, and delivery processes.
• Maintain high member satisfaction by delivering vehicles on time and in top condition.
• Workforce & Vendor Management
• Staff to meet market demand within budget parameters.
• Build and manage vendor relationships to improve turnaround times and reduce costs.
• Process & Innovation
• Lead pilots and new initiatives from concept to launch.
• Collaborate cross-functionally to streamline site operations and enhance efficiency.
• Performance Coaching
• Provide regular, actionable feedback to managers and frontline teams to strengthen results.