Logistics:

Role: AV Helpdesk Support Tech

Location : Cedar Knolls, NJ

Hybrid Schedule : M-F = 7am-4pm / must sit T, W, Th in the Cedar Knolls, NJ location, can work from home on Mondays & Fridays

Pay Rate : $20-23/hr

Duration : 6-Month contract to hire

Must Haves:

2-5 years of professional experience in a client-facing IT Technician or similar role
Perform call setups and problem determination for various AV and video conferencing systems (e.g., Crestron, Cisco, Logitech, Microsoft Teams, Zoom)
Previous ticketing system experience (client uses Servicenow (SNOW))
Excellent problem-solving and troubleshooting skills.

Pluses :

Day to Day:

The perfect Candidate for this role is someone who will be determined to finding a solution to the problem the ticket is presenting, rather than passing the buck. Someone one wants longevity and to grow within the organization.
Resolving about 70 tickets on a monthly basis.
Manage and maintain videoconferencing and AV facilities, including obtaining usage statistics and issue logs.
Provide user training and support, create and modify user documentation, and maintain system documentation.
Coordinate AV activities with client facilities, compile equipment inventory, and assist other coordinators.
Troubleshooting skills for commercial audio/visual systems, video conferencing systems, and platforms including:
Crestron Flex Video Conference Systems, Room Scheduling, AirMedia, DigitalMedia, and XiO
Cisco Video Conferencing Appliances, TMS, and Webex Management Platforms
Microsoft Teams Rooms
Zoom
Google Meet
Logitech Video Conferencing Systems and Sync
Lenovo ThinkSmart Appliances and Manager
Biamp Audio/Visual Appliances and Tesira Software
Poly Video Conferencing Appliances and Lens

Contract work, Flexible hours, Monday to Friday,