Title: HR System Specialist
Location: Parsippany New Jersey 07054
Job Description:
Essential Skills (“Must have”)
Must be skilled in working with databases (e.g., Learning Management System, PeopleSoft, Docebo, LinkedIn Learning), reporting tools, and Microsoft Excel (e.g., use of pivot tables, formulas, etc.)
Demonstrated proficiency in CSOD / LMS Administration
Proficiency in Eloqua preferred
HTML and Graphic design tools
Desirable Skills (“Nice to Have”)
Accurate, high attention to detail, able to prioritize and multi-task
Demonstrated ability to self-manage and multi-task; ability to work on multiple training programs simultaneously
Strategic thinking
Able to adapt to changing deadlines and schedules
Demonstrated customer focus and ability to work with many different people in setting up and staging training.
Role/Responsibilities:
Systems Administration
• Create tailored self-registration and welcome pages in LMS for employees and customers
• Maintain learning system reports, special requests, and relationships with subject matter experts
• Launch e-learning programs in LMS portals
• Identify and collect training related analytics
• Use learning system functionality to run surveys
• Automate processes between the LMS platform, GAF, and various vendors.
• Support learning system standards, policies, procedures, and documentation
• Prepare and maintain documentation, including procedures, system specifications, technical documentation, training materials, and user manuals for all training products including our learning systems
• Serve as the subject matter expert on functionality and capabilities of all learning systems
• Ensure accurate and timely administration of all learning system transactions, including tasks such as assignment profiles, curriculum management, learning item creation, scheduled offering entry
• Provide learning system training and support to trainers, employees, and customers
• Research and resolve learning system functionality issues; support online course troubleshooting
• Support attendance data and tracking
• Support online course testing, upload, and maintenance in our learning systems
• Produce timely and accurate training attendance status report updates to the business
• Manage the customer service inbox and phone calls to troubleshoot and resolve issues and requests related to learning systems
• Support business users in the use of the learning management system
• Verify, submit and track system bugs/application issues to ensure prompt resolution
• Work with Instructional Designers and L&D team to manage the release process for new course offerings and updates to existing offerings
• Participate in Integration testing and User Acceptance Testing (UAT) for all training products by creating test cases and tests across multiple platforms
• Support Learning Coordinator in the deployment of compliance courses.
• Assist in supporting implementation and client support members in client issues pertaining to the learning systems.
• Support 3rd party hosted content on learning systems
• Research and evaluate new and different technologies for the delivery of instructional and interactive programs and courses
• Create course instructions and communicate them with the course attendees
• Provide timely and accurate communication on all program-related inquiries with internal and external stakeholders
• Provide support services for other learning projects as assigned
• Provide support by managing and reporting the in-person training and virtual ILT
Qualifications
Bachelor’s Degree in Arts/Sciences (BA/BS) in Business or related field Preferred
The ideal candidate will have at least 2-4 years of experience as a learning system administrator Required
Experience in developing QA test plans/UAT testing Required
Experience in business process development Required
2-4 years of experience as a learning system administrator Required
Experience in the use of Learning Management Systems Preferred