Job Description

We are seeking a self-motivated knowledgeable and proactive Level 1 IT Technician to join our fast-growing dynamic team. The ideal candidate will be responsible for handling urgent support requests with ongoing project work, organize daily tasks, and ensure smooth operations across our contact center, home-office environment, and over 150 remote clinics.

This role requires a strong understanding of desktop support, computer networking, and software troubleshooting.

Excellent communication skills is a must to effectively assist users across the organization.

Main Responsibilities

Contact Center Support

• Configure and maintain workstations, headsets, and desk setups
• Coordinate moves, additions, and changes (MACs) for contact center staff
• Manage inventory and track equipment for new-hire onboarding

Home Office Support

• Image and deploy computers; troubleshoot hardware and software issues in a timely manner.
• Maintain peripherals (printers, scanners, etc.) and phone systems
• Oversee home-office inventory
• White-Glove Executive Support

Remote Clinic Support

• Provide desktop, printer, phone, peripheral, and software support for 180+ clinics
• Execute clinic adds, moves, and wiring changes as part of special projects
• Gather data, update and manage clinic inventory documentation

Preferred Qualifications & Experience

• Experience with a trouble-ticketing system (e.g., Service Desk)
• Proficient in Microsoft Windows 10 and 11 environments
• Strong knowledge of Microsoft Office, Teams, and SharePoint
• Printer troubleshooting (HP, Epson, Canon)
• Network troubleshooting: modems, routers, ethernet wiring, wireless networking
• Phone systems: RJ-11 and VoIP configuration and support
• Fax: RJ-11 and e-Fax troubleshooting
• Experience creating and maintaining knowledgebase articles
• Proven multi-tasking abilities and excellent organizational skills
• Document all support activities and maintain accurate records of incidents and resolutions.

Must Possess:

• Excellent problem-solving skills.
• Excellent communicate skills to effectively work with team members and end-users to understand their technical needs.
• Ability to clearly communicate technical information clearly to non-technical users.
• Strong organizational skills with attention to detail.

Join us as a Level 1 IT Technician where you can contribute your expertise while growing your career in a supportive environment. We look forward to welcoming you to our team!

Job Type:

• Full-time

Pay:

• $55,000.00 - $65,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday through Friday

Ability to Commute :

• Parsippany-Troy Hills, NJ 07054 (Required)

Willingness to travel:

• 25% (Required)

Work Location:

• 35 Waterview Boulevard, Parsippany, NJ

Job Tags

Full time, Work at office, Remote work, Home office, Monday to Friday,

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