Job Description

Job Title : Inventory/After Sales Specialist

Location : Rolex Boutique Westfield Topanga

Reports to : Boutique Manager

Position Overview :

The Inventory/After Sales Specialist at the Rolex Boutique will be responsible for managing the boutique's inventory, ensuring products are accurately stocked and tracked, and overseeing the after-sales service process. This role will require a strong attention to detail, excellent communication skills, and a deep understanding of the luxury watch market. The specialist will ensure that all inventory-related processes are handled smoothly, and clients receive exceptional after-sales support.

Key Responsibilities :

Inventory Management :

• Oversee the daily inventory operations to ensure stock levels are accurate and up-to-date.
• Monitor stock movements, receiving shipments, and organizing the display of products.
• Perform regular stock checks and reconciliation to maintain accurate records.
• Work closely with the sales team to understand product demand, and anticipate inventory needs.
• Handle stock transfers and coordinate between various departments, ensuring the efficient management of inventory.
• Manage and report discrepancies between physical stock and inventory records.
• Ensure products are stored securely and in pristine condition, maintaining the integrity of the Rolex brand.

After Sales Support :

• Serve as the primary point of contact for customers requiring after-sales support, including repairs, maintenance, and servicing.
• Handle customer queries and concerns related to product care, repairs, and warranty claims.
• Ensure that all after-sales services are completed in accordance with Rolex standards and in a timely manner.
• Coordinate with authorized service centers to facilitate repairs and maintenance on watches.
• Track and manage all after-sales services to ensure customer satisfaction and brand loyalty.
• Provide product education and care instructions to customers, ensuring they understand proper maintenance and use of their timepieces.
• Ensure the documentation of all after-sales processes is complete and accurate.

Sales and Operational Support :

• Assist the sales team in maintaining showroom stock levels and ensuring product displays are always aligned with boutique standards.
• Assist in organizing and managing product launches, promotions, and events.
• Support with the development of reports for the management team, highlighting inventory trends, sales activity, and after-sales metrics.
• Maintain a high level of product knowledge and brand awareness to assist customers effectively.

Skills & Qualifications :

• Proven experience in inventory management or after-sales service, preferably within the luxury goods or watch industry.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Exceptional attention to detail and accuracy in handling inventory and documentation.
• Excellent communication skills, both written and verbal.
• Ability to provide exceptional customer service and build lasting relationships.
• Strong problem-solving abilities with a focus on customer satisfaction.
• Ability to work both independently and as part of a team.
• Proficient in Microsoft Office Suite and inventory management software.
• A passion for the Rolex brand and knowledge of luxury watch products is preferred.

Education & Experience :

• High school diploma or equivalent required; Bachelor's degree preferred.
• 2+ years of experience in inventory or after-sales support, ideally in luxury retail or a related field.
• Familiarity with Rolex products and services is highly desirable.

Working Conditions :

• Full-time position, including weekends and holidays as required.
• Based in the Rolex Boutique.

Compensation :

Competitive salary with performance-based incentives.

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