IT Help Desk and Operations Manager , you’ll lead a high-performing team of Help Desk, Operations, and IT Wireless professionals, committed to providing seamless, 24/7 technical support. Your team ensures round-the-clock monitoring of the IT environment, swiftly resolving issues to maintain system stability and reliability. In this role, you'll inspire and empower your team to deliver outstanding service, ensuring county employees have the tools they need for success. You’ll also lead proactive IT Change and Problem Management processes, driving continuous improvement and making a lasting impact across the organization.