Job Description
POSITION SUMMARY
Provides direct customer service in order to connect patrons to appropriate resources, programs and services. Welcomes and offers assistance to patrons. Performs circulation functions.
REPORTING RELATIONSHIPS
Reports to : Library Supervisor
Direct Reports : None
DUTIES AND RESPONSIBILITIES
The listed examples of work are not intended to be all-inclusive. They may be modified with additions, deletions, or changes as necessary.
Essential Duties & Responsibilities
Assists patrons in identifying, locating, and using library and information resources including print, non-print, and digital resources.
Performs all circulation functions. Includes creating patron accounts, issuing cards, checking materials in and out, maintaining patron database, collecting fines, shelving and courier processes.
Assists patrons in the use of library computers and personal devices in order to access information sources and digital materials and effectively utilize common applications.
Assists in planning and delivery of programs, story times, and special services such as readers' advisory, career assistance, technology training or outreach to the community.
Assists with promotion and marketing of library materials, services, and programs, including display and merchandising of the collection.
Other Duties & Responsibilities May work with volunteers.
Performs other duties as assigned and required.
PREPARATION AND TRAINING
Education : Bachelor's Degree in any field required
Work Experience : 2 years of customer service experience; library and/or bookstore experience preferred.
Certifications and/or Licensures : None
Required Driver's License : None
An equivalent combination of education, training and relevant job experience may be substituted.
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge
Basic knowledge of: Public library operations
Reference interview techniques
Customer Service standards
Common and emerging personal technology applications
MS Office Suite
Standard office equipment including copiers and printers
Skills and Abilities Computer Skills - Basic computer skills required for accurate data entry and records management. Intermediate skills required to instruct patrons in the use of common software programs such as word processing, spreadsheets, email, downloadables, and search engines.
Communication Skills - Excellent communication skills required to provide an exceptional customer experience for library guests. Also required to work in a team-oriented environment.
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS
Work is performed in a standard library environment, requiring standing and walking for extended periods of time. Must be able to push and pull a full book cart (up to 20 lbs/force) and perform occasional lifting (up to 30 lbs).
HOURLY RATE
$22.31 - $33.47/Hourly Rate
APPLICATION DEADLINE
Friday, July 5th, 2024
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Job Tags
Hourly pay, For contractors, Work experience placement,