• Greeting patients professionally both in person and on the phone

• Quickly answering or properly referring questions and issues

• Optimizing provider schedules and patient satisfaction with efficient scheduling

• Notifying providers of patient arrivals

• Comforting patients by anticipating anxieties and effectively answering questions

• Ensuring availability of treatment information by retrieving and updating patient records

• Verifying financial records and collecting patient charges while filing and expediting third-party claims

• Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders