J OB DESCRIPTION
The Staff Pad is seeking a skilled Medical Receptionist to join a dynamic hospital team in beautiful Blue Ridge, GA . This role i s responsible for al l front office functions including patient relations, appointment scheduling, telephone duties, patient registration, insurance verification, handling medical records, filing, cashiering, and computer work.
Greet patients and visitors with excellent customer service at the reception desk.
Schedule, reschedule, and cancel patient appointments; track missed appointments.
Manage multiple phone lines, document messages, and forward calls as needed.
File, retrieve, copy, and fax medical records for providers.
Check in patients and accurately document registration details.
Verify insurance and patient demographics, entering data into the system.
Collect co-pays and other payments; balance cash transactions daily.
Follow through on assignments and communicate with the supervisor if unable to complete tasks.
Ensure physicians have necessary information for efficient patient care.
Perform related duties as required .
Safeguard patient privacy in accordance with QHC policy.
Timely manage assigned tasks in the Athena Inbox to minimize items.
This position requires the following minimum requirements:
Knowledge of basic office equipment including copier, fax machine, and computer
Knowledge of medical office procedures.
Knowledge of medical terminology.
Skill in dealing with interpersonal issues and customer relations.
Ability to sort and file materials correctly by alphabetic or numeric systems.
Ability to establish and maintain effective working relationships.
Ability to handle multiple priorities at once with minimal supervision.
Ability to comprehend and follow written and verbal instructions.
Ability to organize and communicate clearly.
Ability to maintain confidentiality of patient and employee information.
QUALIFICATIONS :
Education:
Must Possess a High School Diploma or Equivalent GED.
Bilingual (Spanish) is preferred.
Experience:
Desirable characteristics include at least one (1) year of experience in a medical office or related environment.
Must be able to follow directions and to perform work according to department standards when no directions are given.
Must be emotionally mature and able to function effectively under stress.
Ability to accurately record patient information.