We are urgently looking for a Help Desk / Desktop Support Technician for our client in Houston, TX .

Title: Help Desk / Desktop Support Technician

Location: Houston, TX (2 days per week)

Hourly: $25 - $30 per hour

Duration: Long Term

Must Have:

Should have at least 5-7 years of experience with the following:

Break-fix support for Laptop, desktop, tablets and associated hardware peripherals
IMAC support including large scale/bulk office moves/re-stack activities (all moves)
Support for Operating System, base load software, MS Office suite and other business application
Support for the Imaging devices (print/scan/copy/fax) that includes printers and MFDs
Access related issues with smart card, password and security, application configuration and troubleshooting, and general inquiries
Support for the Mobility devices (IOS/iPhone/IPads)
VIP and home-based office (HBO) user support

Responsibilities:

Manage the ticket queue in remedy system and ensure they are resolved and closed within the defined service level maintenance
Respond to end-user requests for updates on ticket status and promptly follow up as needed.
Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)
Perform managed print service invoicing/meter read/polling report verification
Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs
Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades.
Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support
Provide IT support for disaster recovery and emergency response activities in the event of emergency situations at local sites.
Provide On-call support if required outside business hours on a rotational basis

Hourly pay, Local area, Work from home, Home office, 2 days per week,