Job Description
The Brand Operations Manager works closely with both the Franchisee and Client base to manage relationships with commercial and industrial clients throughout Northeast Ohio. In doing so, you're responsible for ensuring our client’s experience meets or exceeds Anago's standards. This includes developing and maintaining relationships with clients and the key personnel within their organizations. Conducting business reviews to ensure clients are satisfied with their service as well as develop new revenue generating opportunities within that client relationship while keeping Anago's full service of offerings and capabilities top of mind for each client. The Brand Operations Manager will also be responsible for using and updating Anago's Director of Operations to ensure that department managers and leadership alike are aware of changes within the client organization or its key personnel.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- :Responsible to build and maintain relationships with existing clients and key personnel within customer companies
- .Represent the Anago Brand with vigor and enthusiasm
- .Acquire and maintain sound knowledge of Anago's services offerings
- .Conduct on site business reviews to ensure clients are satisfied with their services and service delivery
- .Responsible to grow Anago's service revenue base by introducing Anago's full service of offerings and providing solutions to clients
- .Partner with internal departments to communicate customer needs and preferences
- .Escalate and resolve areas of concern as raised by clients
- .Carry out client satisfaction surveys and reviews
- .Coordinate with and work effectively with all internal departments to ensure client needs are fulfilled timely and effectivel
- yMentor Franchise Owners in all aspects of their business including work schedule implementation, building assessment via inspections, presenting and selling project work, and complaint resolution
- .Ability to share training procedures in a classroom setting and onsite
- .Represent the Anago Brand with vigor and enthusiasm
.
QUALIFICATION
- S:Necessary and desirable qualifications include, but are not limited to, the followin
- g:Knowledgeable in administrative and clerical procedures and systems such as word processing, managing files and record
- s.Wiliness and ability to learn relevant software programs such as Anago's propriety software that impacts day to day operations (training provided
- ).Knowledgeable of principles and processes for providing customer services and delivering value. This includes customer needs assessment, meeting quality standards for client service, and evaluation of customer satisfactio
- n.A customer-oriented attitud
- e.Problem-solving aptitud
- e.Ability to work well within a team and independentl
- y.Excellent communication skills both verbally and writte
n.
Benefi
- ts:Base Sala ry: $60,000 - $65,000 per y
- earGenerous Retention Bonus: $300 - $500 a mo
- nthCommission Structu re: Uncapped commission structure with an opportunity to earn an additional $20,000–$40,000+ annually based on performa
- nceOn-Site Private Fitness Cent er: Enjoy free access anyt
- imeCompany Car & Gas C
- ardComprehensive Paid Train
- ingHealth Insurance Benefi ts: Medical, dental, and vision plans availa
- blePaid Time O ff: Begin earning PTO after just 6 mon
ths
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