Job Description
Company Description
TE'AMO BOBA & DESSERT is an AAPI women-owned bubble tea and dessert cafe franchise located in Chicago, IL. Recognized by the Chicago Tribune for having the Best Non-alcoholic Drink Menu in 2023, we specialize in high-quality bubble tea made with organic and natural ingredients, paired with unique Asian fusion desserts like cheesecake baos, cakes, and mochi donuts. TE’AMO currently has 19 operating locations with 3+ more coming across the U.S. and is expanding rapidly.
Role Description
This is a full-time on-site role. We are seeking a knowledgeable and proactive Operations Manager with 3-5 years of business experience and a solid background in the food and beverage industry. The ideal candidate will possess strong communication and problem-solving skills, demonstrating an ability to manage daily operations efficiently and effectively, driving sales increase.
Location: Chicago, IL
Key Responsibilities:
Operational Management:
- Oversee day-to-day operations to ensure the smooth functioning of TE’AMO stores.
- Implement and monitor operational policies and procedures to enhance efficiency.
- Update SOPs, regulations, checklists, and other documents to reflect changes; train store managers on execution.
- Supervise store managers, ensuring they understand and perform their duties effectively and in a timely manner.
- Analyze operational performance and develop strategies for improvement.
- Supervise the completion of every store's cycle counting sheets at the beginning of the month.
- Manage budgets, overseeing each store’s labor cost, food cost and store related costs to ensure it remains within budget.
- Conduct monthly evaluations and meetings with store managers to plan for future trends.
- Prepare for new store openings, including setting up POS systems, delivery platforms, hiring, training, and other related tasks.
- Foster effective communication across all internal teams.
Quality Control and Customer Satisfaction:
- Coordinate with various teams to ensure quality control and customer satisfaction.
- Routinely check each store to ensure cleaning, customer service, and quality control meet company standards.
- Oversee every store’s review platform, addressing issues promptly.
- Ensure the smooth launch of new products and policies; make announcements to every store, supervise, and follow up to ensure success.
Staff Management and Training:
- Exhibit excellent leadership, relationship, and conflict management skills.
- Hire and set training plans for new managers; keep track of manager training progress and report back to the management team.
- Manage job postings on hiring platforms and facilitate each store with hiring needs.
- Provide coverage for urgent shifts.
- Monitor store cameras and store group chats to help resolve issues.
Inventory and Ordering:
- Supervise the daily dessert orders and weekly inventory orders for all stores, placing orders for certain stores if necessary.
Sales and Strategic Planning:
- Develop and execute plans to increase store sales; help each store meet sales targets.
- Collaborate with senior management on strategic planning and business development.
Work Schedule:
- Full-time position, 6 days a week, with one day off.
- Availability to work a variety of shifts, including days, evenings, and weekends.
Qualifications:
- Servsafe food manager certification required.
- Possess a valid driver's license.
- 3+ years of F&B operations and management experience required, with a proven track record of managing operations and leading teams.
- High school diploma required; Bachelor's degree preferred.
- Schedule/timesheets/labor management experience required.
- Self-motivated, with high initiative and results-oriented.
- Able to work effectively and efficiently both independently and collaboratively.
- Able to recognize and analyze problems, set goals, create plans, and convert plans into action to solve problems.
- Must be effective in handling problems and take a proactive approach to identify and prevent problems.
- Detail-oriented with excellent organizational skills.
- Proficient in Microsoft Office (Excel, Word) and able to learn and adapt to new systems quickly.
- Ability to multitask and handle high-pressure situations.
- Knowledge of industry regulations and standards.
- Willingness to commute to different locations and work a variety of shifts, including days, evenings, and weekends, and travel as needed for work-related functions and training.
Job Tags
Full time, Immediate start, Shift work, Afternoon shift,