Job Description

Education:

• High School Diploma

• College degree (Associates or Bachelors) Desired

  Skills and Minimum Qualifications:

• Ability to develop some specialized knowledge of the Public Service Law and Regulations through research and training

• Prior experience and/or training as a legal secretary, paralegal or investigator or experience resolving disputes would be beneficial

• Ability to conduct factual investigation of customer service and consumer protection complaints

• Higher level oral and written communication and analytical skills are required to investigate and resolve consumer disputes about their utility service

• Must understand how to gather the relevant facts from the customer and utility and then apply the law, regulation and/or Commission Order to the facts presented, and then make a decision on the complaint

• Careful attention to deadlines designed to protect consumers

  Desired Skills and Qualifications:

• Experience investigating consumer protection or customer service complaints in a legal or quasi-legal setting

• Experience conducting investigations involving energy, telecommunications, or water service

• Experience using a customer relationship management system

  Paralegal Job Duties:

• Carefully analyze the factual bases of consumer complaints about utility service and apply the appropriate law or regulation to investigate the complaint

• Provide information and answer questions, review and analyze company records, and respond to customer complaints and inquiries both verbally and in writing

• Direct a service provider to or request a customer provide relevant information about the dispute to perfect the case record

• Direct a service provider to conduct a premise inspection or meter test to determine the adequacy of service and/or accuracy of billing

• Record and gather complaint and workload information and assist in preparing reports

• Instruct the service provider to take action to remedy and resolve the dispute

Benefits:

For information and details on employment benefits offered with this position, please visit . Should you have any questions/concerns, please contact our HR Department via our secure .

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website .

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, .

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

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