Job Description
About Navigate Health and Wellness:
Founded in 2017 by Dr. Kace and Dr. Kaylee Groff, Navigate Health and Wellness is dedicated to revolutionizing healthcare in Tampa Bay. As a cutting-edge, neurologically-based health care office, we aim to transform lives through comprehensive and innovative care without the use of traditional approaches like drugs and surgeries.
Our Brand Values:
- Mission: We navigate families to create generational health by providing holistic health care with proactive lifestyle education.
- Vision: Empowering generations of families to pass down a holistic health legacy.
Core Behaviors:
- Inspiring Legacies: We hold a long-term vision to inspire family health legacies for generations to come. We go out of our way to find opportunities to inspire, educate, and motivate families to be better and aim towards wellness together.
- Innovative Collaboration: We know multiple heads are better than one to provide creative problem-solving. We put our egos aside, work hand in hand to look for solutions to problems that create greater impact and quality in every touchpoint we have.
- Genuine Compassion: We care about your well-being, outcomes, and results through a hugely compassionate heart and a dedication to advising people like we would our own family. We are truly "people's people," accountability partners, and naturally care for and protect one another.
- Reliable Excellence: We are consistent in our pursuit of excellence because we are steadfast in our processes, procedures, and quality of service. We are always nimble to adapt to the situations we face on a day-to-day basis, knowing we set and hold the bar high.
- Impactful Growth: We have a fire in our belly to grow our leadership, production, and go above and beyond to create palpable impact for families, communities, and the healthcare profession at large. We eagerly seek being comfortable being uncomfortable because we know that is where growth happens.
Position: Patient Care Specialist
Overview: The Patient Care Specialist at Navigate Health and Wellness is responsible for the production of client treatments and supporting all doctors needs in regards to patient care. Additionally there will be some cross over in supporting the Front Desk Established Patient System with backend client support. This role IS NOT a desk job and requires someone who exhibits great communication, task management, product and service knowledge, willingness to be a team player, and a self - starter
Primary Responsibilities:
Patient Care:
- Set up and Providing treatment of Softwave Non Invasive Stem Cell Therapy, Decompression Therapy, Knee Traction Therapy.
- Conduct re-exams and check-in visits for current patients to ensure goals are being obtained with an amazing customer experience.
- Manage and instruct any Durable Medical Equipment (DME) set-ups, procedures, at home usage. Along with keeping regular inventory of all treatment equipment that needs ordered, refurbished or calibrated.
- Ensure accurate and timely documentation in Electronic Health Records (EHR) of all treating patients.
- Obtain referrals from those with great outcomes who have family and friends who need the same care.
Customer Service:
- Address patient inquiries with empathy and clarity and confidence ensuring expected outcomes.
- Guide new patients through the treatment process with expectations and long term guidance.
- Follow up with patients regarding treatment plans and appointments, seminars, travel plans and at home usage.
Assisting Front Desk Duties:
- Manage appointment scheduling and confirmations, ensuring patients stick to policies and agreements.
- Handle patient check-ins and check-outs.
- Process billing inquiries and payments, Past due accounts, and selling additional packages.
- Assist with insurance verification and claims if needed.
Secondary Tasks:
Data Management:
- Update patient records ensuring data accuracy.
- Maintain and organize patient files.
- Conduct data entry for new patient information.
Administrative Support:
- Support front desk operations during peak times.
- Assist with internal marketing initiatives.
- Prepare patient take-home resources and informational materials.
Follow-Up:
- Make follow-up calls for missed or canceled appointments.
- Conduct confirmation calls for upcoming appointments.
- Assist with patient reactivation and internal referrals.
- Connect with Marketing Management for current internal and external strategies for new client growth.
Office Hours Schedule:
- Monday: 9:00 AM - 1:00 PM, 3:00 PM - 6:30 PM
- Tuesday: 3:00 PM - 6:30 PM
- Wednesday 7:30 AM - 11:00 AM, 12:00-1:00 PM
- Thursday 9:00 AM - 12:00 PM, 3:00 PM - 6:30 PM
- Friday: By Appt Only
Training Schedule:
- Tuesday: 12:00 PM Team Meeting, 1:00-2:00 PM Team Training
- Wednesday: 12:00-1:00 PM Training
- Thursday: 12:30-1:30 PM Training
- Friday: 9:00 AM -12:00 PM Training
- **Training Schedule Can Change based on discretion of leadership team
Pay Structure: $18.00-23.00/Hour with competitive bonus structure based on KPI's
Perks/Benefits:
- Competitive salary and performance bonuses
- Complimentary onsite health care for you and direct family (spouse/children)
- Company Career Advancement Opportunities
- Paid time off and holidays
- Team Outings Quarterly
- Additional Training Seminars Included
Why Join Us?At Navigate Health and Wellness, you will be part of a dynamic team dedicated to making a difference. We invest in our employees' growth, offer a supportive and innovative work environment, and provide opportunities to truly impact our patients' lives. If you are passionate about patient care and eager to be part of a forward-thinking healthcare team, this is the place for you.
Ready to Apply?Don't miss out on this incredible opportunity to join Navigate Health and Wellness. Apply today and become a crucial part of our mission to transform healthcare in Tampa Bay! Make sure to email a copy of your resume to navigatechiro@gmail.com
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