Job Description
Job Family Group:
Staff
Department/Office:
Communications for University Police (Alicia Castillo)
Time Type:
Full time
Compensation:
$17.00-$21.17
Please note, starting salaries are based on factors including internal equity, relevant experience, and education.
Exemption Status:
United States of America (Non-Exempt)
Job Description:
Manages service calls and emergency police response in an accurate and efficient manner. Maintains activity log and other emergency response notification systems. Operates the Texas Law Enforcement Telecommunications System in accordance with the Texas Crime Information Center (TCIC) and the National Crime Information Center (NCIC) console; a computer aided mobile dispatch system, and 700/800 interoperable radio console. Provides excellent communication skills with both internal and external members of the university community.
JOB DUTIES
Essential duties, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations may be made as required. Requirements are representative of minimum levels of knowledge, skills, and/or abilities. The job description does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to, the following:
Answers all incoming general and emergency telephone calls for assistance and information and exercises good judgment in providing for the safety and welfare of students, employees, visitors and Trinity University property.
Documents all information into the dispatch computer daily activity log and file all updated information into related binders including BOLO's, CTW's etc.
Monitors door alarms, fire alarms and video surveillance systems and activates emergency notification systems to include text, email, external speakers, etc.
Analyzes situations, gathers information quickly and accurately, and dispatches patrol officers promptly.
Communicates with other police, fire and ambulance agencies.
Operates the Texas Law Enforcement Telecommunications System in accordance with the Texas Crime Information Center (TCIC) and National Crime Information Center (NCIC) policies and procedures.
Performs clerical duties, detailed record keeping, and maintains activity log and other emergency response notification systems.
Cooperates and collaborates with other employees in the spirit of teamwork and collegiality.
Complies will all of Trinity University's policies and guidelines.
Performs other related duties as assigned.
EDUCATION
Required:
High School Diploma or GED.
Preferred:
Associate's degree or equivalent from two-year college or technical school in law enforcement or degree requirements currently being completed.
EXPERIENCE
Required:
No previous experience.
Preferred:
One year of work experience with heavy public contact, interaction and/or police dispatching experience.
KNOWLEDGE, SKILLS, AND ABILITIES
Required:
Ability to quickly comprehend the Texas Law Enforcement Telecommunications System in accordance with the Texas Crime Information Center (TCIC) and the National Crime Information Center (NCIC) console.
Effective interpersonal skills and the ability to handle multiple tasks in a professional and timely manner.
Demonstrate knowledge and application of Communications equipment, including but not limited to 911, phone and radio systems, Computer Aided Dispatch (CAD), Audio Recording Software, TDD, TLETS, ARMS Reporting Software, cameras and fire alarm software.
Preferred:
Knowledge and/or experience in Emergency Medical Dispatch (EMD).
LICENSES/CERTIFICATIONS
Required:
Must possess a valid Texas Driver's License and have a good driving history. May not have more than two moving violations in a three-year period.
Must possess TCIC/NCIC Certification & TCOLE Telecommunications Operator License within 12 months of hire.
Preferred:
TCOLE Telecommunications Operator Intermediate, Advance or Master TCOLE Telecommunications Operator License.
Job Tags
Full time, Work experience placement,