Job Description
SUMMARY
The Commercial Specialist in the Commercial Department will be responsible for the coordination of the workflow in the Department as it relates to: Order Entry, Shipping, Return Material Authorizations, phone inquiries, retrieval of customer feedback, and maintenance of departmental logs. This position will also have back-up responsibilities for answering the main telephone.
RESPONSIBILITIES
- Order Entry, Order Processing
- Quotations (Parts, Accessories and Specialty Products)
- Preparation of Order Acknowledgements
- Preparation of Shipments / Shipping Labels-Cartons and Courier
- Provide Customers with information regarding shipments.
- Maintaining Projection Schedules for Instruments and Octapol.
- QCP Recalibration Order Processing Procedures
- Respond to Customer Inquiries via email or phone.
- Shared responsibility for answering the Company phone.
- Follow up on Order Status internally.
- Follow up on “Payment Pending” orders.
- Department Metrics participation as assigned.
- Month End Sales Reports as assigned.
QUALIFICATIONS
- Minimum of High School Diploma; some college preferred.
- Proven experience in a Customer Centric environment.
- Experience with Microsoft Word, Excel and Outlook
- Experience with SAP or an ERP system a plus
- Diplomatic communication skills and ability to field inquiries in a professional manner.
Job Tags