Job Description
Position Summary
We are seeking a Senior SAP Customer Management Solution Consultant to lead the design and implementation of an enterprise solution that integrates SAP Customer Management (CM) with SAP Billing and Revenue Innovation Management (BRIM) , and Microsoft Dynamics 365 Customer Engagement (CE) .
This strategic role involves developing a Proof of Concept (PoC) , defining the roadmap, and driving full-cycle implementation. The ideal candidate is a seasoned techno-functional leader who combines strong technical expertise with consultative business acumen and experience working in complex, high-volume environments.
Key Responsibilities
- Lead the end-to-end development of a Proof of Concept to validate SAP CM and BRIM integration with Dynamics 365 CE
- Define a strategic implementation roadmap , including timelines, milestones, risks, and resource planning
- Provide expert guidance in the configuration of SAP Customer Management (CM) for:
- Case Management, Interaction Center, Account & Contact Management, and Service Requests
- Architect and implement SAP BRIM components including:
- Subscription Order Management (SOM), Convergent Charging (CC), Convergent Invoicing (CI), and FI-CA
- Design and manage middleware integrations (e.g., SAP CPI, MuleSoft) between SAP and Dynamics 365 CE
- Collaborate closely with business leaders and IT stakeholders to translate functional requirements into scalable, integrated solutions
- Serve as the primary point of contact for solution architecture, gap analysis, and business process reengineering
- Oversee the development of technical specifications, testing plans, training documentation, and deployment strategies
- Mentor junior team members and ensure cross-functional knowledge transfer
- Provide post-implementation support and continuous optimization
Required Qualifications
- 10+ years of SAP experience , with deep expertise in SAP CM, BRIM, and S/4HANA
- Demonstrated success in leading end-to-end SAP implementations and integration initiatives
- Strong experience with Microsoft Dynamics 365 CE , especially in CRM and service modules
- Proven ability to deliver PoCs and transition them into production-ready enterprise solutions
- Hands-on experience with integration platforms such as SAP CPI , MuleSoft , or Dell Boomi
- Expertise in billing, subscription services, or customer engagement platforms
- Ability to lead design sessions, facilitate workshops, and provide executive-level recommendations
Preferred Qualifications
- SAP Certifications in CM, BRIM, or SOM
- Background in tolling, utilities, telecom, or public service platforms
- Experience with Agile delivery frameworks
- Familiarity with Fiori/UI5 or enhancing customer-facing interfaces
- Strong understanding of data governance, system security, and master data alignment
Soft Skills & Leadership Attributes
- Strategic thinker with a consultative approach to problem-solving
- Strong leadership presence and stakeholder engagement skills
- Exceptional written and verbal communication
- Ability to manage ambiguity, prioritize competing demands, and drive consensus
- Self-starter with a strong sense of ownership and follow-through
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