Job Description
Senior Systems Engineer (MSP) – Tier 3 Support
A fast-growing MSP in the northwest suburbs is looking for a Senior Systems Engineer to join their team. This group blends the flexibility of a local MSP with the backing of a nationwide network, supporting a wide range of clients and delivering modern, high-quality IT solutions. If you love solving complex issues, working directly with clients, and being part of a collaborative, people-first culture, this is a great fit.
Work Schedule:
• First 90 days: 5 days onsite (Palatine)
• After onboarding: Hybrid (2–3 WFH)
Responsibilities
- Act as a senior escalation point
- Provide remote + onsite support across servers, networks, desktops, and cloud
- Administer Azure, Microsoft 365, AD, DNS, DHCP
- Support onboarding, provisioning, and device configuration
- Diagnose network/server/desktop issues across varied client environments
- Use Kaseya RMM + Autotask PSA for ticketing, monitoring, documentation
- Install/configure hardware & software; perform hands-on support when needed
- Recommend improvements to client environments and internal processes
Requirements
- 3–5+ years MSP experience (REQUIRED)
- Strong communication and customer-facing skills
- Expertise in Azure, Microsoft 365, Windows Server, Active Directory
- Solid networking fundamentals (DNS, DHCP, VLANs, firewalls)
- Experience with RMM/PSA tools preferred
- Windows/macOS support experience
- Valid driver's license + reliable transportation
Benefits
- $70,000- $90,000 base + $500 monthly bonus
- Health, dental, vision
- Mileage reimbursement
- Hybrid work schedule
- Supportive culture with real growth opportunities
- Ongoing training & development
Job Tags
Local area, Work from home,