Senior Technical Support - HCM Cloud/ Global Human Resource at Oracle in Boise, Idaho, United States Job Description Job Description Position is for a Technical Support Professional with a functional background in Human Capital Management and extensive knowledge in Oracle Cloud Global Human Resources. Reports to the Manager of Support. Responsible for providing excellence in customer service support, track-incidence, diagnosis, replication, solve, and resolution of complicated and critical cases. The focus of this position is to provide Customer Service on a technical and functional level and to drive complete and total resolution of each service incident. Hands on experience with Fusion Cloud HCM or EBS HCM applications; must understand basic human resources concepts which includes: Employment actions such as hiring, termination, transfers, data extraction, HR security (users/roles/privileges), onboarding, checklist Education & Experience: + BS (Computer Science) or equivalent experience preferred. Other qualifications with adequate experience may be considered. + Functional/Technical Knowledge & Skills: + Excellent analytical and problem solving skills. + HCM product suite experience, which may include HCM implementation or technical HCM Support experience + Functional/Technical background in assigned product area (i.e. HCM) and exposure to associated systems and software + Technical skills in: RDBMS, SQL, PL SQL, XML, Java, J2EE and Oracle ADF, SOA and Web Services + Understanding of structured SQL statements and how those are implemented in the RDBMS (sql/Plsql) + Ability to read and decipher software Log and Trace files, Web Server Optimization, Server configuration as well as the ability to act upon the finding to determine a problem resolution. + Experience in filtering and updating complex technical knowledge for use in problem resolution + Four or more years relevant working experience (3 years' experience working with HCM Cloud products) + Must have ability to lead customer meetings + Must have ability to lead peer-level discussions for customer issues Responsibilities The main role of a Support engineer is to fix and resolve highly complex techno-functional problems. The key skills put to use daily are - high level of techno-functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise. + Provide a delightful customer experience with every customer contact, ensuring the professional handling of every issue + Understand and assess customer-reported issues to determine prioritizati To view full details and how to apply, please login or create a Job Seeker account