Job Description
Description This position supports the mission and work of the Y, a leading nonprofit, charitable organization. The Sports & Rec Assistant responds to member and guest needs and promotes memberships and programs. Additionally, the Sports & Rec Assistant provides support to program instructors as needed and imparts knowledge necessary for participation in activities presented during the YMCA program. This results in a cause-centered culture that is welcoming, genuine, hopeful, nurturing, and determined.
ESSENTIAL FUNCTIONS: - Demonstrates the values of caring, honesty, respect and responsibility in relationships with colleagues, members, volunteers, vendors and guests.
- Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
- Maintains cleanliness and organization of the welcome desk and lobby areas.
- Processes program registrations and payments in accordance with YMCA guidelines and procedures.
- Assists program instructors in planning, organizing and leading small and large group activities in accordance with YMCA guidelines.
- Assists with set up and break down all equipment needed, as well as maintaining the cleanliness and safety of the instructional area and any materials.
- Maintains physical presence, remains alert at all times while on duty, maintains constant visual attention to participants, and remains aware of community surroundings.
- Knows, follows, and enforces all YMCA policies, rules, regulations, and procedures, including emergency and safety procedures, and those for the prevention of child abuse and the rule of three.
- Actively participates in all staff meetings, open houses and other promotional events to promote the program(s).
- Other duties as assigned.
Requirements - At least 16 years old with previous customer service, sales, or related experience preferred
- Excellent personal computer skills and experience with standard business software
- General knowledge of YMCA mission and philosophy regarding youth programs
- Must be people oriented, possess professional communication and organizational skills
- Must have a passion for helping others, patience, and the ability to adjust to evolving situations
- Ability to work well with youth and adults in a largely diverse population
- First Aid/CPR certification required within 90 days of hire
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