Job Description
Technical Writer
6-month Contract
Hybrid Atlanta, GA
Position Overview: We are seeking a highly motivated and detail-oriented Operational Process Documentation Specialist for a 6-month project, with the potential for longer-term opportunities. This role involves documenting operational processes for our client’s field technicians, collaborating with various teams, and ensuring alignment with business needs.
Key Responsibilities:
- Document Operational Processes: Create comprehensive documentation for all operational processes relevant to our field technicians, excluding technical processes.
- Collaborate with Teams: Work closely with the operations team at the store support center and field organization leaders to gather necessary information and ensure process alignment.
- Process Listing: Develop a detailed listing of processes that technicians need to be capable of covering, including asset protection, field management, and reporting processes.
- Engage with SMEs: Partner with subject matter experts (SMEs) and existing field leaders to ensure the accuracy and relevance of the documentation.
- SOP Documentation: Utilize existing SOP documentation as a foundation and expand upon it to cover all necessary operational aspects.
- Tools and Systems: Document processes related to tools and systems such as D365 and Dispatch Me, ensuring clarity on steps and expectations.
Qualifications:
- 3+ years of previous experience in operational and procedural writing
- Experience in rentals, field support or heavy equipment context is a plus
- Proficiency in creating SOPs, strong verbal and written communication skills, and the ability to collaborate effectively with various teams.
- Highly curious, proactive in seeking to understand processes, and excellent at communicating complex information clearly.
- A portfolio showcasing previous documentation work is a plus.
Necessary Skills:
- Collaboration: Ability to work effectively with various teams and stakeholders.
- Curiosity: A proactive approach to understanding and documenting processes.
- Communication: Strong verbal and written communication skills.
Hybrid Schedule:
- Monday to Thursday onsite in Atlanta, GA. Friday remote
Job Tags
Contract work, Remote job,